Using and accepting these Terms
These Terms form an agreement between you and KRI when you access or use the service. They apply to visitors, waitlist members, account holders, shoppers, Guides, applicants, and anyone who submits content or communicates through KRI.
By creating an account, applying as a Guide, sending or accepting a request, using a marketplace feature, or otherwise using KRI, you agree to these Terms and any additional terms clearly presented for the relevant feature or transaction. If you do not agree, do not use that feature or continue using the service.
Some KRI features are being prepared for launch. A description of planned functionality is not a promise that the feature, market, Guide, service, price, or launch date is currently available or will remain unchanged.
Important definitions
“KRI” or the “service” means KRI's website, mobile applications, marketplace technology, account systems, communications, support, and related services. A “user” is anyone who accesses or uses KRI.
A “shopper” is a user seeking a Guide service. A “Guide” is an independent user who describes and offers local market assistance. A “request” is a shopper's proposal for a service; it becomes a “booking” only after the Guide accepts it through the available process.
A “Guide service” is the assistance described and confirmed for a booking. It is separate from goods sold by an independent market seller unless the booking clearly states a different arrangement. “Content” includes profiles, service descriptions, photos, messages, requests, reviews, reports, and other material submitted through KRI.
Eligibility
You must be at least 18 years old, legally capable of entering a binding agreement, and permitted to use the service under applicable law. You may not use KRI if doing so is unlawful or if KRI has previously removed you for serious or repeated misuse unless KRI expressly restores access.
You must provide accurate information and use KRI only for legitimate purposes. A business or organisation user confirms that the person acting for it has authority to accept these Terms and manage the relevant account.
Features may be limited by market, location, device, verification status, service readiness, account history, provider availability, safety considerations, or launch stage. Eligibility does not guarantee that a particular feature or Guide is available.
Accounts and account security
Create and maintain only accounts you are authorised to use. Provide a current name, email address, phone number, and other required details, and update material changes. Do not impersonate another person, create misleading duplicate accounts, or transfer an account to avoid a restriction.
You are responsible for protecting credentials and for activity carried out through your account. Use a strong password, secure your email and phone, keep devices under your control, and never share a password, PIN, one-time code, or recovery credential.
Tell KRI promptly if you suspect unauthorised access, identity misuse, or a security problem. KRI may require reasonable verification before restoring or changing an account and may temporarily restrict access while a credible security concern is reviewed.
Guide applications and verification
A prospective Guide must complete the profile, market, service, verification, receiving-account, and other setup requirements shown for the application. Information must be accurate, current, and connected to the applicant or authorised business.
KRI may request identity, contact, market, service, safety, payment-account, or other information reasonably needed to assess eligibility. An application may be approved, limited, kept pending, returned for clarification, or declined. Submitting information does not guarantee approval.
Verification reflects checks completed at a point in time. It does not guarantee a Guide's future conduct, availability, communication, price, service quality, seller activity, or the outcome of a market visit. KRI may re-review, pause, restrict, or withdraw verification when information changes or a reasonable concern arises.
KRI's marketplace role
KRI provides technology and support intended to help shoppers discover independent Guides, understand services, send requests, confirm arrangements, communicate, keep relevant records, and report problems. KRI may establish marketplace rules and take action to protect the service.
Unless KRI expressly states otherwise, Guides are independent service providers, not KRI employees, agents, partners, or representatives. Guides decide which genuine services to describe, what fee to set, whether to accept a request, and how to perform the accepted service within these Terms and applicable law.
Market sellers are also generally independent of KRI. KRI is not automatically the seller, owner, manufacturer, inspector, warrantor, or delivery provider for goods a shopper buys during a visit. Users must understand the person or business with whom each transaction is made.
Requests, bookings, and user responsibilities
A shopper should review the Guide's current profile, market, service description, fee, availability, verification status, and limitations before sending a request. The request should accurately describe the desired market, time, public meeting point, purpose, and any material needs.
A request becomes a booking only when the Guide accepts it through the available process. Before meeting, both users must review and understand the confirmed scope, date, time, location, expected duration, fee, additional agreed expenses, and payment instructions.
A material change is not agreed merely because one user announces it. Changes to scope, market, timing, duration, meeting point, or price should be clearly communicated and accepted before the additional obligation arises. Each user must arrive responsibly, communicate respectfully, and use only the identity connected to the booking.
Prices, payments, fees, and taxes
Guides set the displayed fees for their active services unless a feature clearly states another pricing method. Shoppers must review the Guide service fee separately from product purchases, transport, delivery, entry charges, extended time, or other expenses.
Where the booking indicates direct payment, the shopper pays the Guide after the completed visit using the agreed supported method and KRI does not hold that Shopper payment. Users must verify the recipient and amount, keep available records, and follow the current transaction instructions shown for the booking.
KRI may charge Guides applicable platform or booking fees through the Guide wallet or another disclosed method. Guides are responsible for reviewing those charges and for taxes, registrations, records, or other obligations applying to their activity. KRI does not provide individual tax advice through these Terms.
Cancellations, refunds, and disputes
Cancellation, rescheduling, refund, and dispute rules may vary by feature and transaction. The rule presented for the relevant booking forms part of the agreement and should be reviewed before a user confirms or cancels.
Outcomes may depend on timing, acceptance, whether the service began or was completed, no-shows, a materially different service, duplicate or incorrect payment, safety concerns, available records, and other relevant circumstances. KRI does not promise a particular outcome before a review.
Users must provide honest information and preserve relevant booking details, receipts, payment references, and messages. A user must not alter evidence, file a knowingly false claim, threaten another user, or use a payment reversal to avoid paying for a properly completed service.
Safety and prohibited conduct
Users must act lawfully, respect personal boundaries, use appropriate public meeting points, protect sensitive information, and avoid conduct that places another person, account, property, or the marketplace at unreasonable risk.
KRI support is not an emergency service. A person facing immediate danger should move to safety and contact local emergency authorities, emergency services, or market security before sending a routine support message.
You must not use KRI to carry out, encourage, hide, or assist prohibited conduct, including:
- harassment, threats, violence, discrimination, exploitation, stalking, or unwanted sexual conduct;
- identity misrepresentation, impersonation, false verification, deceptive profiles, fabricated reviews, or fraudulent claims;
- unlawful products, services, payments, financial activity, or instructions intended to evade law;
- requests for passwords, PINs, one-time codes, recovery credentials, full card information, or unnecessary identity documents;
- fee bypass, undisclosed mandatory charges, suspicious recipient changes, or pressure to ignore the confirmed booking;
- scraping, malware, spam, automated abuse, security probing, interference, unauthorised access, or attempts to damage the service;
- publishing private information, infringing rights, or using another person's content without permission.
Reviews and user content
You retain ownership of content you lawfully create. You give KRI a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, display, communicate, moderate, and use that content as reasonably necessary to operate, secure, promote, and improve the service. This licence ends when the content is deleted except where continued retention is reasonably required for records, disputes, safety, backups, or law.
You confirm that you have the rights and permissions needed to submit the content and that it is accurate where it describes a profile, service, booking, payment, report, or experience. Do not submit unlawful, deceptive, abusive, infringing, malicious, or unnecessarily private material.
Reviews must reflect genuine experiences. KRI may remove, limit, label, preserve, or decline to publish content that violates these Terms, creates a safety or legal risk, is irrelevant, contains private information, or undermines the integrity of the review and reporting system.
Intellectual property and acceptable use
KRI's name, brand, software, interface, design, documentation, original content, databases, and other service materials are owned by KRI or its licensors and are protected by applicable rights. These Terms do not transfer ownership to a user.
KRI gives you a limited, personal, revocable, non-exclusive, non-transferable right to use the service for its intended purpose while you comply with these Terms. You may not copy, sell, sublicense, reverse engineer, extract, frame, reproduce, or create a competing database from protected service materials except where law expressly permits it.
You may link to public KRI pages in a fair and lawful way that does not imply false sponsorship. Report a genuine intellectual-property concern through official support with enough information to identify the work, material, right, and requested action.
Reports, suspension, termination, and account deletion
KRI may receive and assess reports, support records, verification information, suspicious activity, disputes, and other signals relevant to safety and policy compliance. A report does not automatically prove wrongdoing, but credible urgency may justify temporary protective action while facts are reviewed.
KRI may request information, warn a user, remove content, pause a profile, restrict a feature, hold an application pending, suspend or terminate an account, withdraw verification, or take another proportionate step when reasonably necessary to enforce these Terms, investigate risk, protect users, comply with law, or prevent harm.
You may stop using KRI and request account deletion through available controls or support. Deletion may not immediately remove records reasonably required for active transactions, disputes, fraud prevention, financial and tax records, enforcement, backups, legal obligations, or another person's rights.
Service availability and third-party services
KRI is provided on an “as available” basis and may change as the marketplace launches and develops. KRI does not guarantee uninterrupted access, a launch date, Guide availability, acceptance of a request, a specific market or feature, compatibility with every device, or that all errors can be prevented.
Maintenance, security, provider failures, network conditions, market conditions, law, safety needs, or product decisions may delay, limit, change, or discontinue a feature. KRI will use reasonable efforts to communicate a material change where appropriate but may act without advance notice when urgent protection is needed.
KRI may connect to app stores, maps, communications, payment, verification, hosting, market, or other third-party services. Those services may have separate terms, fees, privacy practices, availability, and responsibilities. KRI is not responsible for a third party's independent acts merely because its service is linked or integrated.
Disclaimers and limitation of liability
To the extent permitted by law, KRI does not guarantee the identity, conduct, availability, communication, market knowledge, price, service quality, seller, product, authenticity, condition, warranty, delivery, or outcome associated with an independent user or market transaction. Verification and reviews reduce some uncertainty but cannot eliminate all risk.
To the extent permitted by law, KRI is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss; lost profits, opportunity, reputation, or data; or loss arising from independent dealings between users and sellers, except where liability cannot lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where applicable, mandatory consumer rights, or any other liability that cannot legally be excluded. Any lawful limitation will be interpreted as narrowly as necessary to remain effective.
Governing law and resolving disputes
These Terms are governed by the laws of the Federal Republic of Nigeria, without removing mandatory rights that apply to you under another law. Courts with lawful jurisdiction in Nigeria may resolve disputes that cannot be settled by another required or agreed process.
Before starting formal proceedings, contact KRI with a clear description of the issue, relevant account or booking information, the steps already taken, and the outcome requested. KRI and the user should make a reasonable effort to understand and resolve the matter informally where appropriate.
Nothing in this section prevents a person from seeking urgent protective relief, reporting unlawful conduct to an authority, using a mandatory consumer process, or exercising a right that cannot be waived.
Changes and general legal terms
KRI may update these Terms when the service, marketplace, payment arrangements, providers, risk controls, or legal requirements change. The current version will be published here with an updated date, and a material change may also be communicated through the service or an account contact.
If part of these Terms is found unenforceable, it will be limited or removed only to the extent required and the remaining terms will continue. A delay in enforcing a right is not a waiver. You may not transfer your account or obligations without KRI's consent; KRI may transfer the agreement as part of a genuine business reorganisation, financing, acquisition, or sale, subject to law.
These Terms, the Privacy Policy, and any additional terms shown for a feature or transaction form the agreement for using KRI. If transaction-specific terms conflict with these general Terms on the same subject, the more specific terms govern that transaction unless law requires otherwise.
Contact KRI
Questions, notices, complaints, or concerns about these Terms can be sent to cierdesantus@gmail.com.
Include enough context to identify the account, feature, booking, or transaction involved. Do not include a password, PIN, one-time code, full card number, or unnecessary identity document in an ordinary support message.
KRI may ask for reasonable verification or supporting information before changing an account, disclosing protected information, or deciding a dispute.