Contact KRI

Choose the right kind of help

KRI's support contact is available for questions about the service, account access, waitlist participation, Guide applications, bookings when they become available, reports, privacy rights, and business enquiries. A clear subject and a focused explanation will help the team understand where the message belongs.

If your question is already covered by the Safety, Pricing, Guide Verification, or FAQ pages, reading that guidance first may give you an immediate answer. You can still contact KRI when the published information does not address your circumstances.

Shopper and account help

Shoppers can contact KRI about understanding the planned marketplace, joining the waitlist, account access, profile information, a request or booking, a review, a report, or a problem using the website or app. If the matter concerns a booking, include the booking reference when one is available.

Describe what you expected, what happened, and what outcome you are requesting. Support may need to ask follow-up questions or review relevant records. KRI cannot promise a particular outcome before the facts and applicable terms have been considered.

Guide applications and verification

Prospective Guides can ask about planned markets, profile setup, service descriptions, specialties, verification information, receiving-account readiness, or the status of an application. Applicants should use the email address connected to their KRI account so the team can identify the correct record.

Do not email identity documents unless KRI has provided a specific approved process for doing so. If additional verification information is required, follow the instructions shown in the application or provided through an official KRI channel.

Business, privacy, and legal enquiries

The same official contact can be used for partnership proposals, market relationships, media questions, formal complaints, privacy rights requests, and legal enquiries. State the nature of the request clearly so it can be directed to the appropriate person.

For a privacy request, explain whether you are asking to access, correct, delete, restrict, or otherwise manage personal information. KRI may need to verify your identity before acting so that another person cannot obtain or change your information without permission.

What to include in your message

A useful support message normally includes the email or phone number connected to the account, a short subject, the relevant market, the date of the event, and a clear description of the question or problem. Include a booking or transaction reference when one exists.

Explain the sequence of events in your own words. If evidence is relevant, keep original receipts, payment references, booking details, and messages. Send only what is reasonably necessary, and remove unrelated personal information belonging to other people.

If you are reporting conduct, identify the profile or booking involved and explain why it concerned you. Honest, specific information is more useful than speculation or public accusations.

Protect sensitive information

KRI will not need your password, one-time authentication code, bank PIN, or complete payment-card number to answer an ordinary support question. Never send those details by email, chat, or a social-media message, even if someone claims to represent KRI.

Avoid sending full identity documents, private conversations, medical information, or another person's personal data unless KRI has specifically requested the relevant information through an appropriate channel. When a screenshot is helpful, review it first and hide unrelated sensitive details.

Urgent safety situations

KRI support is not an emergency service and cannot provide immediate physical assistance. If you or another person faces an immediate threat, move to a safer place and contact local emergency services, market security, or the relevant authorities first.

When it is safe to do so, contact KRI with the relevant profile, booking, time, location, and a factual description. This can help KRI review marketplace access and decide whether protective action or further information is needed.